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Help Centre

Guides & Setup

Step-by-step instructions with screenshots, written in plain language. Follow along at your own pace — every screen you'll see is pictured.

Setting up your email

iPhone & iPad

Email setup on iOS

Add your Experience IT mailbox to the built-in Mail app on an iPhone or iPad.

Open guide → Android

Email setup on Android

Add your mailbox to Gmail or the standard mail app on an Android phone or tablet.

Open guide → Windows

Email setup in Outlook

Add your mailbox to Microsoft Outlook on a Windows PC or laptop.

Open guide → Mac

Email setup on a Mac

Add your mailbox to the Mail app that comes with every Mac or MacBook.

Open guide →

Using your apps

Invexa

Invexa user guide

Quotes, invoices, recurring billing, customer statements and getting paid — with a picture of every screen. Also downloadable as a PDF.

Open guide →

Staying safe

Everyone

Is this email real?

How to check who really sent an email, and how to avoid paying an invoice into a criminal's bank account.

Open guide → Everyone

Spam & scam email

The junk and the traps, pictured — fake mailbox warnings, courier fees, prize wins and blackmail. How to spot each one and what to do.

Open guide →

Fixing a problem

Windows

Outlook won't open

Nothing happens when you click Outlook. Restart your PC, or close the stuck Outlook process in Task Manager — both are shown here.

Open guide →

Still stuck?

If a guide doesn't sort it out, get hold of us — we'd rather help than have you fight with it. We're open Monday to Friday, 08:00–17:00.

Call 078 247 2221 Email support
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